Terms of Use

Version 2. Effective October 26, 2026.

These terms are the agreement between you and Thrivedom PBC, Inc. ("Thrivedom", "we", "us") for using thrivedom.co and buying carbon credits through it. We've tried to write them plainly. If something isn't clear, email us at hello@thrivedom.co.

The short version

• Thrivedom estimates the emissions of your travel to live events and lets you buy carbon credits for them. Your footprint is an estimate, not a measurement.
• When you buy, we assign your purchase to tonnes of carbon credits from projects we've chosen, listed on public registries, and show you their serial numbers once they're retired.
• You can cancel any purchase within 14 days and get back everything you paid us.
• You need to be 18 or older to use Thrivedom.
• Nothing here stops you from leaving honest reviews or using your rights under the consumer and privacy laws where you live.

1. Who we are

Thrivedom PBC, Inc. is a Delaware public benefit corporation. Our public benefit purpose, from our certificate of incorporation, is "to reduce the carbon impact of attending live events and enable attendees to take collective climate action through carbon offsetting and community participation." Being a public benefit corporation doesn't make us a charity or a nonprofit, and nothing you pay us is a donation or tax-deductible.

Thrivedom is independent of the artists and event organizers whose shows fans travel to. None of them endorse us.

Our mailing address is 28 Geary St., Suite 650 PMB 5206, San Francisco, CA 94108, United States. Our email is hello@thrivedom.co.

2. Agreeing to these terms

You agree to these terms when you create an account, by ticking the box that links to them. If you use Thrivedom without an account, these terms still apply, apart from the parts about accounts and purchases.

Our Privacy Policy explains how we handle your personal information. It isn't part of this agreement, and you don't need to agree to it.

3. Who can use Thrivedom

You must be 18 or older. We ask you to confirm this before you log a trip or chip in.

You can use Thrivedom for your own travel or for a real trip someone else took, for example a friend or family member you're buying carbon credits for. Please don't use it to log trips that didn't happen.

4. Your account

You can enter a trip without an account, and we keep it for 30 days after you last work on it. To save a trip to your account, or to buy carbon credits, you need an account. Please give us an email address you can receive mail at, and keep your password, and any sign-in code we email you, to yourself. If you think someone else has got into your account, email us straight away.

You can close your account at any time by emailing privacy@thrivedom.co from the address on your account. Our Privacy Policy explains what we delete and what we keep. Closing your account doesn't affect purchases you've already made. You'll still have the receipt emails we sent you, and you can still cancel a purchase within its 14 days by emailing hello@thrivedom.co.

5. Trip estimates

When you log a trip, we estimate its emissions using published emission factors (currently the UK government's DEFRA conversion factors) and the details you give us, such as where you started, how you traveled and how many people you traveled with. Some modes also use our own assumptions, such as fuel economy for RVs. Our FAQ explains the method.

These figures are estimates. They depend on the information you enter, and different methods give different answers. Please enter your trip as accurately as you can.

Updating a trip after you buy. What you buy is based on your trip's estimate when you buy it. If you update a trip after buying, for example adding a day or changing how you traveled:

• If the change lowers your trip's estimate, the carbon credits you already bought for the difference go to the community pool (section 7). They aren't refunded, but you can still cancel the whole purchase within its 14 days.
• If the change raises it, you choose whether to buy carbon credits for the difference. We never charge you without asking.

6. Buying carbon credits

What you're buying. When you buy carbon credits for a trip, you pay us to buy and retire verified carbon credits equal to your trip's estimated emissions, in grams of CO2e. We buy credits in whole tonnes and retire them on public registries in the name of Thrivedom PBC, on behalf of our customers. Your purchase is assigned, gram by gram, to specific tonnes, and your receipt shows which ones, with their registry serial numbers once they're retired.

Most purchases are filled from tonnes we've already bought and retired. If yours is larger than what we have in stock, the rest waits for our next purchase. Your receipt shows its status. The transparency page lists every tonne and the purchases assigned to it.

You don't receive carbon credits in your own name. They're retired in Thrivedom PBC's name on behalf of our customers, so you can't resell or transfer them. There's no balance of money or credits you can withdraw.

What it doesn't do. Buying carbon credits doesn't remove your trip's emissions from the air or make your trip carbon neutral. It funds verified projects elsewhere that reduce or remove emissions. The projects we buy from, and their registries, are listed on the transparency page and our project disclosures page, and can change over time.

Prices. Prices are per kilogram of CO2e and include our service fee, which is 20% of the per-kg price. Smaller orders also pay a flat fee. Before you pay, you'll see the total, including any flat fee and any taxes, and how many kilograms of carbon credits you're buying. If a flat fee applies, your receipt shows it as its own line. Today's rates are on the transparency page. The total you see is the price you pay.

Prices are set in US dollars. Depending on where you are, checkout may offer to charge you in your local currency. If you pay in another currency, our payment provider, Stripe, converts the total at its exchange rate, which includes a conversion fee. The amount you'll be charged is shown before you pay. You can also choose to pay in US dollars, but your bank or card issuer may charge its own fee for a payment in a foreign currency later.

Payment. Payments are processed by Stripe. Card details go straight to Stripe and never pass through our servers. If you choose to use Stripe's Link, it's covered by Stripe's own terms and privacy policy, and any offers it shows come from Stripe, not us.

If a project can't deliver. If we can't buy or retire the credits for your order, for example because a project runs out, we'll move it to another project of the same type listed on our project disclosures page within 45 days. If we can't source credits of that type at all, we'll refund you in full.

Changes. We can change our prices or the mix of credits we buy. Price changes never apply to purchases you've already made.

7. The community pool

You can also chip in to the community pool for an event or tour. Pool contributions buy carbon credits in the same way as purchases for your own trip, and are kept and counted in kilograms of CO2e. They aren't directed to any particular person's trip. At events many fans reach by low-emissions travel, such as city shows, contributions are mostly matched to low-emissions trips other fans have logged. At remote events, such as festivals with camping, few trips qualify, so most contributions count toward the travel of attendees who haven't logged a trip. Credits still unmatched when a tour or event ends count toward those attendees too. The FAQ explains how the pool works.

If your trip's estimated emissions are too small to buy carbon credits for on their own, your trip joins the pool queue instead, to be matched from the pool. If you chip in, your contribution first buys carbon credits for your own trip, and the rest goes to the pool.

Pool contributions can be canceled within 14 days like any other purchase (section 8).

8. Canceling a purchase and refunds

You can cancel (withdraw from) any purchase, including a pool contribution, within 14 days of buying it and get back everything you paid us, including our service fee and any flat fee, for any reason, wherever you live. A cancellation counts as in time if you send it within the 14 days.

To cancel, you can:

• choose "Withdraw from this purchase" on your receipt, then confirm;
• reply to your receipt email, or email hello@thrivedom.co, saying you want to cancel; or
• send us our withdrawal form. You don't have to use the form.

Please include your receipt number or the email address you paid with, so we can find your purchase. We'll email you to confirm, with the date and time we received your request. We refund to the card or payment method you used, in the currency you paid, within 14 days of receiving your request.

If you've disputed a payment with your bank, card issuer or payment provider (sometimes called a chargeback), they'll decide it, and we can't also refund it while the dispute is open. If you asked us to cancel within the 14 days, we'll wait for the dispute to close. If it closes without refunding you, we'll refund you then. If it refunds you, you already have your money back.

When you cancel, the credits assigned to your purchase go back into our stock for the next fan's order, and any credits still waiting to be bought are canceled. Our FAQ explains what happens to your trip and to any pool matches.

After 14 days, email us if you want a refund and we'll look at it case by case. Nothing in this section limits any other refund right you have under the law where you live.

9. What we ask of you

When you use Thrivedom, please don't:

• enter trips you know are false, or use someone else's account or payment details without permission;
• try to get into parts of the site or systems you're not meant to, interfere with how they work, or test them for weaknesses without our written permission;
• use bots or scrapers to collect data from the site in bulk, or overload it;
• use the site to break the law or to harass anyone; or
• copy or reuse our site's design, text or code to build a competing service.

You're welcome to share links to Thrivedom, including your referral links, and to post about it anywhere.

If you break these rules, we may suspend or close your account (section 11).

10. Our content, your content and feedback

Ours. The Thrivedom name, logo, site design, text and code belong to us or to the people who license them to us. You can use the site for your own personal, non-commercial purposes. "Thrivedom" is a trademark of Thrivedom PBC, Inc.

Yours. The information you enter, such as your trips, stays yours. You let us use it to run Thrivedom as described in our Privacy Policy. Messages you send us, including support and cancellation requests, stay yours too.

Feedback. If you send us suggestions for improving Thrivedom, we can use them without paying you or crediting you.

Reviews. Nothing in these terms limits your right to post honest reviews or comments about Thrivedom, good or bad.

Aggregated travel data. We may combine information from many fans' trips into statistics about travel to events, such as how many people traveled by each mode and the estimated emissions of that travel. These statistics don't identify you, and we own them. We may use, publish, share, license or sell them, including to event organizers and others, for use in measuring, reporting and reducing the emissions of travel to events. Our Privacy Policy explains what these statistics contain, which trips are included and how you can leave yours out. Nothing in these terms limits your rights under applicable privacy law.

11. Suspending or closing accounts

We may suspend or close your account if you seriously or repeatedly break these terms, if we need to in order to protect other fans, our systems or the public, or if the law requires it. Where we can, we'll tell you why and give you a chance to respond first. For any other reason, we'll give you at least 30 days' notice by email.

If we close your account, you can still cancel a purchase within its 14 days by emailing hello@thrivedom.co, and credits already retired for your purchases stay retired.

12. Changes to Thrivedom and these terms

We may change, add or remove features. We'll do our best to keep the site running, but it may sometimes be unavailable, for example for maintenance. If we stop offering Thrivedom altogether, we'll tell account holders at least 30 days ahead, and purchases already made will still be filled and retired.

We may update these terms, for example because the law changes, because we change how Thrivedom works or what it offers, or to make them clearer. For changes that matter to you, we'll email account holders at least 30 days before they take effect, and tell you what's changing. If you don't agree, you can close your account before then. Changes to these terms never apply to purchases you've already made. We'll keep the date at the top of this page up to date.

13. Other services we use

Thrivedom uses Google Maps features and content to calculate trip distances and routes. Use of Google Maps features and content is subject to the then-current versions of the Google Maps End User Additional Terms of Service and the Google Privacy Policy.

Our site links to other sites, such as carbon credit registries. We're not responsible for their content.

14. Our responsibility to you

We'll provide Thrivedom with reasonable care and skill, and we'll do what we say in these terms and on your receipts. Beyond that, the site is provided as it is. We don't promise it will always be available or error-free.

If we break these terms, we're responsible for losses you suffer that were a foreseeable result. We're not responsible for losses that weren't foreseeable, or for business losses, since Thrivedom is for personal use.

Except where the law doesn't allow it, our total responsibility to you for any claim is limited to the greater of the amount you paid us in the 12 months before the claim, or US$100.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't let us limit. Nothing in these terms takes away rights you have under consumer protection law where you live.

15. If something goes wrong

Please tell us first at hello@thrivedom.co, and we'll try to sort it out. Most problems can be fixed quickly that way.

These terms are governed by the laws of the State of Delaware, United States. If you live outside the US, you also keep the protection of any mandatory laws of the country where you live. You can bring a claim in the courts of Delaware or in the courts where you live, including a small claims court.

16. The rest

• Electronic communications. We'll send you receipts, confirmations and notices by email. You agree that these count as being "in writing".
• Events outside our control. We're not responsible for delays or failures caused by events we can't reasonably control, such as a registry or payment outage. We'll tell you, and we'll still fill and retire purchases once we can, or refund them.
• Transfers. We may transfer this agreement to another organization, for example if Thrivedom is sold, as long as it doesn't reduce your rights. You can't transfer your account to someone else.
• If part of these terms doesn't apply. If a court decides part of these terms can't be enforced, the rest still applies.
• Not enforcing straight away. If we don't enforce something right away, we can still enforce it later.
• Whole agreement. These terms, your receipts and what we tell you on our site before you buy make up the agreement between you and us about using Thrivedom.
• Language. These terms are in English.

17. Contact us

Thrivedom PBC, Inc.28 Geary St., Suite 650 PMB 5206San Francisco, CA 94108United States

hello@thrivedom.coPrivacy questions: privacy@thrivedom.co